Your privacy is more than a legal obligation to mage88 — it is a core value we have upheld from day one. This document transparently explains how we collect, use, store, and protect your personal information as a player on our platform.
This Privacy Policy is published by mage88 ("we", "our platform") and applies to all individuals who register for, use, or visit the mage88 platform at mage88.bet. This document explains in detail how we handle your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Privacy is not a dull subject to us. We understand that in today's digital age, personal information is something deeply valuable and sensitive. When you entrust your data to mage88 – whether that's your name, phone number, or financial transaction details via Touch 'n Go eWallet, DuitNow, or FPX – we take that responsibility very seriously.
This Privacy Policy should be read together with Terms & Conditions mage88. By using our platform, you agree to the terms set out in both documents.
This policy applies to all data collected through the mage88.bet website, mobile app, email communications, customer support via Live Chat or WhatsApp, and any other interactions you have with the mage88 platform.
Mage88 collects only the data genuinely necessary to provide you with a safe, efficient, and relevant service. Below are the categories of data we collect and their specific purposes:
| Data Category | Example | Collection Methods |
|---|---|---|
| Identification Information | Full name, MyKad number, date of birth | Registration |
| Contact Information | Malaysian phone number, email address | Registration |
| Financial Data | Deposit methods (TNG, DuitNow, GrabPay, FPX), transaction records in MYR | Transactions |
| Gaming Data | Game history, bet types, slots/live casino/football session data | Automatic |
| Technical Data | IP address, device type, operating system, web browser | Automatic |
| Communications Data | Customer support logs, emails, Live Chat messages | Interactions |
Important Note: mage88 does not store your credit card numbers or full bank account details. All financial transactions are processed through secure third-party payment gateways that comply with PCI-DSS standards. We retain only summarised transaction records for audit and compliance purposes.
Mage88 uses your personal data solely for lawful, necessary, and relevant purposes. We do not process data beyond what is required for the purposes set out below:
Mage88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a commitment we do not compromise on. However, we may share your data with the following parties under limited and controlled circumstances:
All third parties with whom we share data are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific purposes we define, and nothing beyond that.
In the event of a merger, acquisition, or sale of mage88 business assets, user data may be transferred as part of those business assets. You will be notified in advance via email or an in-platform notice in such cases.
Mage88 continuously invests in security infrastructure to keep your data protected at all times. Our security measures encompass multiple layers of protection:
While we take every reasonable precaution, no security system in the world can guarantee absolute 100% protection. You also have a role to play — use a strong password, never share your login credentials, and contact us immediately if you suspect any unauthorised activity on your mage88 account.
Mage88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies at any time through your web browser settings. However, disabling essential cookies may affect the functionality of the mage88 platform and your gaming experience.
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and mage88's own policies, you have the following rights regarding your personal data. mage88 is committed to facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
You may request corrections to any inaccurate, incomplete, or outdated information in your mage88 account.
You may request the deletion of your personal data, subject to legal retention requirements.
You may object to the processing of your data for specific purposes, including marketing communications.
You can request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances during a dispute.
To exercise any of the rights above, please contact the mage88 Privacy Officer at privacy@mage88.bet. We will respond within 14 business days.
Mage88 does not retain your personal data for longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.
Mage88 maintains a zero-tolerance policy toward the use of our platform by individuals under the age of 18. Our platform is not designed for, nor directed at, anyone under 18 years of age.
We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, it will be deleted immediately and the account in question will be terminated.
Parents and guardians who believe their child or ward who is a minor has registered an account on mage88 are requested to contact us at support@mage88.bet immediately so that prompt action can be taken.
Mage88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or evolving technology. We are committed to being transparent about any such changes.
When we make material changes to this Privacy Policy, we will:
Your continued use of the mage88 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mage88 handles your personal data, you may reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For user rights requests that require identity verification, processing may take up to 30 business days.
Mage88 is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Six ways we ensure your personal data stays safe and under control
All communications between your device and mage88's servers are encrypted with 256-bit SSL. No third party can read data in transit — including your own internet service provider.
Mage88 only collects data that is strictly necessary. We do not collect personal information that is irrelevant to the services we provide to Malaysian players.
Only mage88 staff who require access for their specific job responsibilities are permitted to view player data. All access is logged and audited on a regular basis.
All of mage88's data management practices fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We conduct regular compliance audits carried out by independent third parties.
You have full control over marketing communications from mage88. You may unsubscribe at any time via the link in any email or directly through your account settings.
Mage88 has a clear incident response procedure in place. In the event of a data breach that affects you, we will notify you and the relevant authorities within the timeframe required by law.
In the digital entertainment industry, player trust is everything. mage88 understands that when you deposit RM100 or RM1,000 via Touch 'n Go or DuitNow, you're not just entrusting us with your money — you're also entrusting us with your personal and financial information.
This is why we have never treated privacy as just a checkbox on a compliance list. For the mage88 team, protecting your privacy is part of who we are and how we operate – from our security-first system architecture to staff training that ensures everyone in our organisation understands their responsibilities towards your data.
We are constantly striving to do better. Security audits, penetration testing, system updates — these are not one-off exercises we tick off and forget. They are ongoing commitments we dedicate ourselves to, ensuring mage88 remains a platform you can truly trust.
You now know how mage88 safeguards your privacy. Join thousands of Malaysian players who game with peace of mind — knowing their data is secure, their winnings are paid out, and their privacy is respected.
By registering, you agree to mage88's Privacy Policy & Terms · 18+ only · Play responsibly